1. SCOPE :

These general conditions of sale apply to all commercial operations concerning the products put up for sale by Bewway S.A.R.L. Within its Kryneo.com website, excluding all other conditions (unless expressly exempted written and approved by the parties). The mere fact of ordering by the vector of the website kryneo.com or by any other means made available to you leads to membership in the general conditions reproduced below.

 

2. Definitions:

The terms used in these general conditions or on the kryneo.com site must be understood as follows:

2.1. Bewway S.A.R.L. on which Kryneo products are presented and sold to customers.

2.2. Customer: Any natural or legal person, legally capable, who plans a product (s), by the vector of the kryneo.com site of Bewway S.A.R.L ..

2.3. Order: Request for conclusion of a sales contract by the customer between Bewway S.A.R.L. and the customer of the online sales site concerning Kryneo products presented by Bewway S.A.R.L.

2.4. Products: All the goods offered for sale by Bewway S.A.R.L. By the vector of its website, Kryneo.com.

2.5. Transaction: All operations, secure treatments, authorizations and agreements inherent in the payment of the products ordered by bank card or any other virtual transaction offered on the site.

 

3. Acceptance of conditions

The customer acknowledges having read these general conditions of sale and declares, by placing the order, expressly accept them without reservation. The validation of the order and the payment thereof is to accept the general conditions of sale.

 

4. Orders

4.1. All the information provided by the Customer, when encoding the data inherent in his order, commit him. Bewway S.A.R.L. can in no case be held responsible for the errors committed by the Customer in the wording of the coordinates of the recipient of the order (delivery address, billing address in particular) and delays in delivery or the impossibility of delivering the ordered products that These errors could generate.

4.2. Automatic recording systems are proven by the nature, content and date of the order.

4.3. Upon receipt of his Bewway S.A.R.L. Confirm to the Customer acceptance of his order by sending a confirmation message to the email address that the latter communicated by registering his order. The sale will only be concluded from the payment of the said order, except in the case of a payment "cash on delivery"

4.4. In general and without necessary justification, Bewway S.A.R.L. reserves the right to refuse or cancel any order from a customer, in particular in the event of a payment problem for the order concerned or a dispute relating to the payment of a previous order.

4.5. If the ordered product is not or no longer available immediately, Bewway S.A.R.L. inform the customer of the delivery time. If the delay given does not satisfy the customer, he can then choose to modify or cancel his order.

4.6. Only legally suitable persons can place an order.

 

5. Delivery

5.1. After confirmation of the order and acceptance of payment from the body responsible for the transaction, Bewway S.A.R.L. undertakes to have the customer shipped the products ordered from the delivery address mentioned within a generally included
- For Belgium between 1 and 2 working days,
- for France between 2 and 4 working days,
- for Luxembourg between 1 to 2 working days

Delivery times are given as an indication and informative; They depend in particular on availability in our suppliers and carriers. Bewway S.A.R.L. strives to comply with the delivery times indicated according to the reference logistics period in the profession. Even in the event of written acceptance of firm deadlines, Bewway S.A.R.L. is automatically released from any commitment relating to deadlines in the following cases: technical vagaries, failure of suppliers of Bewway S.A.R.L., stock shortage, failure of the carrier, force majeure, fortuitous case, inaccuracy or lack of information to be provided by the customer , delayed deadline at the customer's request, absence of incomplete settlement or settlement, delays related to customs formalities. If Bewway S.A.R.L. is unable to provide the ordered product, we will notify you in most cases when ordering.

We draw your attention to the fact that we cannot be held responsible in the event of a strike

5.2. By placing an order, the Customer undertakes to settle when receipt of goods, all taxes, rights, taxes and other charges present and to come due for the delivery of the products ordered. Bewway S.A.R.L. can not be engaged in this regard in this regard.

5.3. Upon receipt of the products ordered, the customer or the recipient must verify the good condition of the product delivered and scrupulously respect the dosage prescribed by his therapist.

5.4. If a package is not received despite the various passages of the carrier (a passage with an opinion left to recover or contact the carrier), it will be returned to Bewway S.A.R.L. And the recipient will be notified. Additional delivery may be requested by the buyer and it will bear the costs (even in the event that the first shipment has been made free of charge).

5.5. The customers or the recipients of the products refrain from any partial or total resale of the products purchased.

5.6. The risk of loss or damage to packages and products delivered by Bewway S.A.R.L. Following an online or telephone purchase, only transferred to the customer when the latter (or a designated third party) physically takes possession of these goods.

 

6. Right of retraction.

6.1. In accordance with the legislation in force for distance selling, the customer benefits from the right to give up his purchase without penalties and without indication of reason. The Customer has a period of 14 calendar days from receipt of the products ordered to return them to Bewway S.A.R.L. against exchange or refund.

6.2 To obtain the refund or whether it is exchange, the Customer must return the new products to their expense and under its responsibility (with the delivery slip) in their original packaging, and intact to the address Next: Bewway S.A.R.L. OP des Haart, 28 - L9999 WEMPERHARDT Luxembourg.

6.3. Bewway S.A.R.L. undertakes to reimburse the sums paid by the Customer Endeans 4 weeks without the costs of ports and other reimbursement costs (shipping costs depending on the country of sending + fixed reimbursement costs of € 5) if the conditions described In point 6.2 are actually respected. The reimbursement comes within a maximum period of 14 calendar days to date the reception of the goods on our premises.

 

7. Payment

7.1. The price indicated in the order confirmation is the final price expressed all taxes included and including VAT. This price includes the price of products, handling, packaging and product conservation costs and transport costs.

7.2. Bewway S.A.R.L. reserves the right to modify the price of products at any time. However, the products are invoiced on the basis of the prices in force at the time of registering the order.

7.3. The price of products is payable in cash by one of the payment methods offered on the site on the day of the order.

7.4. The order validated by the Customer only becomes effective when the secure bank payment center and the secure Ingenico® payment platform will have given their agreement on the execution of the transaction.
Bewway S.A.R.L. Accepts payments by Visa and Mastercard. If you choose to pay with a credit card, the money is immediately withdrawn from your card when confirming payment. 
In the event of refusal to the bank payment center, we invite customers to move towards their financial organization for more information.

7.5. In the event of fraudulent use of a bank card, irregular declaration or anomaly, contact details related to the order associated with this unpaid one may be registered within an incident payment file. The fight for bank card fraud and payments safety is under the supervision of Ingenico®. Bewway S.A.R.L. can in no case be held responsible in the event of abusive use by a third party when ordering.

7.6. For professional customers, all invoices are payable when scheduled. Any delay in payment automatically and without prior notice the obligation for the customer to pay contractual interest of 10% per year in the sums due.

7.7. In the event of non -payment of the invoice at its maturity, and without the need for formal notice, in addition to the interest mentioned in point 7.6., The amount of the invoice or the balance remaining will be increased by 15% with A minimum of € 75.00, as a conventional lump sum allowance for non -payment of the invoice at the scheduled due date.

7.8. The goods delivered remain our properties until full payment of the price. The delivery of goods is transferring risks to the customer. The latter assumes, upon delivery, the care of the goods sold and is responsible for the damage caused by them. In the event of resumption of the goods, the losses of values ​​suffered will be deducted from the deposits paid by the customer.

7.9. Any complaint relating to an invoice must be made, under penalty of inadmissibility, in writing within eight days of sending the invoice.

 

8. Responsibility

Bewway S.A.R.L. as well as its administrators can in no case and in any way be held responsible for:

• Damage of any kind that may result from improper use of the products sold.
• Changes in products that would be the result of manufacturers.

Bewway S.A.R.L. In any event, it will be limited to the amount of the order and could not be questioned for simple errors or omissions which could have survived despite all the precautions taken in the presentation of the products. The customer must always follow the prescription of his therapist. In no case Bewway S.A.R.L. cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception. The possible responsibility of Bewway S.A.R.L. is exclusively limited to the value of the product questioned, determined on the date of its sale.

If, for a cause of force majeure, Bewway S.A.R.L. is unable to fulfill the obligations arising from these general conditions of sale, these obligations will be suspended as long as will last the constitutive circumstance of force majeure without the responsibility of Bewway S.A.R.L. cannot be questioned.

The manufacturer of the product ensures all stages of production, processing and distribution, that the products comply with the legal requirements in force relating to the safety and health of people, to the loyalty of commercial transactions and consumer protection at the time of placing their market. The products do not contain any dangerous or illegal substance and are subject to a notification issued by the Federal Public Service, Public Health, Food Safety, available on request to info@kryneo.com

 

9. Privacy

9.1. The collection of personal information carried out for distance selling is compulsory, this information being essential for the processing and delivery of orders. The lack of information leads to the non-validation of the order.

9.2. Bewway S.A.R.L. Respects the Luxembourg law in relation to the processing of personal data, which takes into account European directives of October 24, 1995.
This law provides that the company which brings together personal data must have the consent of the person concerned, that the data must be correct and that it must be collected for a specific, clear and legal purpose. Anyone must have access to their personal data and the right to be able to modify it. In accordance with the law, the processing of personal information relating to customers has been declared to the Privacy Protection Commission. The Customer has a right of access, modification, rectification and deletion of data concerning him, that he can exercise with Bewway S.A.R.L. These modifications are only possible during opening hours at n ° general telephone 00352.26.95.70.56 (LUX),

 

10. Applicable law and settlement of disputes

The texts, puts-in-page, illustrations, photos, product sheets and other elements on this site are protected by copyright and, in general, by the principles of the right of property.

• In the event of difficulties in the application of this contract, the Customer and Bewway S.A.R.L. Before any legal action is reserved to seek an amicable solution. Otherwise, the Luxembourg courts in the direct environment of the Bewway are solely competent.
• Contracts and all legal relationships between the customer and Bewway S.A.R.L. are subject to Luxembourg law.
• For any dispute relating to these general conditions of sale, Luxembourg law is applicable and exclusive jurisdiction is allocated to the Luxembourg courts.