Take the time to read because this can be important for the good reception of your package.

Both for Belgium and for all other countries

Bewway works with Bpost, La Poste products (Belgium), and is responsible, to satisfy you, part of your shipping costs.

The buyer pays all transport costs, customs fees and supports the risks linked to the transport of goods to their final destination.

Our goods are delivered ex works. This incoterm means that the seller must make his goods available at the exit of his factory on a negotiated date. The buyer pays all transport costs, customs fees and supports the risks linked to the transport of goods to their final destination.

The goods travel at the risk of the buyer even when they are sold "Franco de Port".

Description of the various delivery statuses:

• Pending: we are pending payment of your order
• Treatment in progress: your order is in preparation
• Delivered: your order has been sent to the delivery company for shipping
• Back: Your order could not be delivered to your address and is back at the depot.

 

Package tracking :

An email will be sent to you as soon as your order is sent by entering its traceability number, as well as the carrier's contact details.
All the details of your orders are present in the history of your customer account where you can consult it at any time.

 

In case of damage to the package:

Notify the problem on the slip that the carrier will be signed.
We insist that the package must be checked in front of the delivery man. Any missing or damaged product must be indicated on the delivery man's slip before signature for reception.
No subsequent appeal will unfortunately be possible without this mention, since insurance does not cover any damage or loss without this indication.
If this point has been properly executed, send us as quickly as possible the photos of the damage, accompanied by your full contact details, the order number as well as the tracking number of the package followed by the delivery company at the email address Next: info@kryneo.com

Keep the packaging and damaged objects until we send a message allowing you destroying or returning.
After receiving your email, an insurance file will be formed.
If you do not have insurance, the carrier's insurance will take over according to their acceptance conditions.
In the event of damage or loss, it will be the insurance of the carrier which, if it accepts the file as valid, will compensate or not the loss or damage of the package.